One of our most sought after courses
Since we cannot prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. This requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will look at during this course.
- Persons who are responsible for managing staff in an organisation.
- Persons who wish to improve their people management skills within an organisational setting.
- Individuals who may be endeavouring to deal with a situation of conflict within a workplace environment and need to focus on additional skills to help with this.
- Understand what conflict is and how it can escalate including positive and negative effects, types, stages of conflict etc.
- Explore the five most common conflict resolution styles and when to use them.
- Increase positive information flow through non-verbal and verbal communication skills.
- Develop effective techniques for intervention strategies.
- Strategies to strengthen staff trust and morale.
- Become more confident of your ability to manage conflicts to enhance productivity and performance.
CPD Certificate of Completion
- Online assessment
METHOD OF DELIVERY/DURATION
- Online and Customised for Organisations
€95.00 Contact the office for integration into accreditation
This course should help participants to update and improve their skills in managing and facilitating skills when dealing with conflict in the workplace. Participants have often progressed onto Conflict Management at Level 6. Contact our coaching department for help with a customised individual progression planning and career advice to see if this is the right CPD for you.
Our people now understand where they fit in the whole process. We see this course as the cornerstone of people development and the certification was key to having a recognized qualification that fits into the framework of Training & Education in Ireland.Maeve Kieran, Training Manager, Arc Royal Int
Our experience with Midas has been excellent – they were excellent in delivery and accommodated us with dates that suited us here for all employees.Patrick Kevin, Gibney Steel Products Ltd
Mari is an extremely talented Career Coach and I won’t fail to mention MIDAS Coaching when I am asked how I figured out my career path. I have highly recommended MIDAS to many of my friends. I wouldn’t have been able to figure out my calling without their help, support and guidance which was given to me in abundanceCliona McGowan
The course has benefited me on a personal and professional level – I now believe in myself and my businessDeverla McGee, Discovery Zone
The course has given back more that I could have every expectedMary Morgan, Personal and Professional Development
The trainer was very approachable, and I felt relaxed. They provided lots of new information which will help me in my role as a trainerFrances Loughran – Cert in Training & Development
We have availed of the services of MIDAS to deliver training programmes to a range of our employees. The service provided was to a very high standard and I would have not hesitation in recommending them to othersTanya Clarke, HR Manager, Wellman Int
The Partnership with MIDAS has enabled us as a company to develop our leaders in-house allowing for succession planning and creating a career path from employee to teams leadMaeve Kieran, Training Manager Arc Royal
MIDAS Learning customised, revised and added to the proposed programme, so that it over-delivered on our expectations. In addition, MIDAS Learning showed flexibility and creativity in their delivery style and methodology often undertaking a range of one to one sessions with individuals as needed. The team of trainers were professional and committed to the learners.Deirdre Massey, Community Worker, South Dublin City Partnership
The MIDAS Coach also helped me to develop my career plan further and I have since gone on to complete other qualifications in training and education. MIDAS helped me in transitioning to a career that I love, and I highly recommend MIDAS as a Coaching and Training ProviderJennifer Smith, Coaching
MIDAS Learning delivered the personal and profession development and coaching element of the Discovery Zone Programme. The outstanding results achieved to date by the programme, have been due, in no small measure, to the excellent & professional work of Mari, who has at all times 'gone beyond the call of duty ' in her work with the participants. Indeed, many participants have referred to their experience with MIDAS as life -changing.Sean McEntee, Manager, Regional DkIT, Discovery Zone Course, Entrepreneurial Course
My experience with MIDAS Learning has been very beneficial to me. As an uncertified but experienced trainer, I found their training courses extremely engaging with plenty of interaction and feedbackCiaran Reilly – Cert in Training & Development
Through the Certificate in Training and Development, I was able to formalize skills and techniques that I already used and learned how to train more effectively. The course was presented in lots of different ways and were very informative which kept the training interesting. There were lots of handouts and documentation provided, the course was tailored to suit and the assessments were very professional. All learners had great support from the Tutor and MIDAS Learning - I would highly recommend them.Esme, Lead Trainer, Arc Royal
After one coaching session, I started to believe in myself again. She peeled back the layers and I liked what I saw. One of my Eureka moments! Mari helped me to clear the mist and see the shoreline. I'd still be sailing through the mist without her influence.Robbie Richardson, Manager, Customer Focus, Customer Service Solutions
I got a better understanding of myself after doing the course. I realized where my strengths lay – I became more assertive and my self-confidence improved. I was able to go for the job that I had dreams about and was successful in getting itDave Gilbride, Participant, Cert in Team Leadership
MIDAS helped me collate an incredible CV that I was proud of, taught me how to complete and adapt the application form and helped me prepare for my interview, which I got. When I was going for additional promotions, I went back for a refresher. Best money ever spentNicole O’Brien
The Tutor was extremely helpful and explained everything in a clear and easy wayTim Davis, Book-keeping and PayrolBook-keeping and Payroll
As a person who took the decision to re-enter education as a mature student, I don’t think I could have picked a better course to attend. I was very apprehensive about taking on the QQI Special Purpose Certificate in Training and Development. From the outset the tutor made me, and the rest of our group feel at ease. If I had anticipated the level of support from Mari and her team, I would have enrolled for this course a long time ago.Gerard SmythCertificate in Training and Development
Clearly delivered in a relaxed and professional environmentLinda BradyReception and Administration Skills 2 in 1 course
I learned a new way to interact and communicate. Good course, well thought out and good delivery systemIvan McQuaidTeamworking and Personal & Professional development
Before coming to MIDAS and engaging in the course, I hadn’t worked in 8 years, and I had given up on the idea of ever working again. I had a family but felt stuck on Social Welfare as I had a disability. MIDAS gave me the motivation and helped build up my confidence, they also gave me the direction I needed to focus on my career again. I am just finishing a level 8 course in Addiction Studies in Maynooth University. I’ve great hope back in my life and I can’t thank MIDAS Learning enoughJames O’NeillCert in Employability Skills
The most important aspect of the programme was the invaluable insight provided by the career coach through exercises, tests and advice. The work that we did on the course is essential to all of us.Gerard ReillyUnlocking Potential Training Programme
The tutor was excellent in her delivery of the course and the pace she went, as our employees were all at different levels in EXCEL.Patrick Kevin - Gibney Steel Products, Co Meath
No jargon, very well structured and thought outKathleen TuiteEntrepreneurial Skills
I learned a new way to communicate and interact with additional needs of children and adults. Good course. Well thought out and good delivery system.Ivan McQuaid – Lámh
As a consequence of the training, we do not have to buy in team leads any more- there is a pool of competent people ready for progression both in the production and training department that supports the quality and regulatory side of the business.Maeve Kieran, Training Manager, Arc Royal Int
I contacted MIDAS when I was applying for a promotion at work to help me with my interview skills. I spoke to a coach, and she got me to undertake a psychometric test focusing on work. The follow-on sessions were fabulous. The report got me to recognize my competencies and gave me the confidence to acknowledge the skills I had innately and as a consequence of my experience.Nicole O’Brien
I was very nervous when it came to interviews and couldn’t seem to get promoted even though I was qualified for the job. When I went to MIDAS, they brought me back to basics and addressed some of the issues on the CV and updated it as part of the process. They also helped me define why I was the right person for the job by highlighting and shing a torch on my competencies and capabilitiesCliona McGowan
have attended courses in the past where it felt like a tick box exercise, but not with MIDAS. I enrolled for the course with no clear vision of what I wanted and came away with a recognised qualification and launched my own business carrickspringanconsultancyservices.com. Attending the course and receiving a distinction in both modules has been a life changing experience and I would highly recommend doing this course with MIDAS.Gerard SmythCertificate in Training and Development
Having spent almost two decades working in the hospitality industry, I wanted to further my career path. I came to MIDAS for career coaching and completed my QQI Special Purpose in Training and Development. As part of this, the trainer worked with me to design and develop a course specific to my industry experience which meant that I could train others in my area of expertise.Jennifer SmithCertificate in Training and Development
The Tutor made the course very enjoyable and comfortable and if they did not understand something, she was extremely willing to explain further. We would be delighted to recommend MIDAS Learning in the future.Dave GilbrideCert in Training and Development