One of our most sought after courses
OVERVIEW
Since we cannot prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. This requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will look at during this course.
REQUIREMENTS
- Persons who are responsible for managing staff in an organisation.
- Persons who wish to improve their people management skills within an organisational setting.
- Individuals who may be endeavouring to deal with a situation of conflict within a workplace environment and need to focus on additional skills to help with this.
CONTENT
INDICATIVE CONTENT
- Understand what conflict is and how it can escalate including positive and negative effects, types, stages of conflict etc.
- Explore the five most common conflict resolution styles and when to use them.
- Increase positive information flow through non-verbal and verbal communication skills.
- Develop effective techniques for intervention strategies.
- Strategies to strengthen staff trust and morale.
- Become more confident of your ability to manage conflicts to enhance productivity and performance.
CERTIFICATION
CPD Certificate of Completion
ASSESSMENT
- Online assessment
METHOD OF DELIVERY/DURATION
- Online and Customised for Organisations
COST
€95.00 Contact the office for integration into accreditation
PROGRESSION
This course should help participants to update and improve their skills in managing and facilitating skills when dealing with conflict in the workplace. Participants have often progressed onto Conflict Management at Level 6. Contact our coaching department for help with a customised individual progression planning and career advice to see if this is the right CPD for you.
