The Retail Selling 5N1619 minor award module at level 5 aims to provide a learner with the relevant knowledge, skills and competence to operate effectively and efficiently in a range of retail selling environments displaying professionalism and best practice when dealing with customers. In merging this course with customer service, organisations can develop a customised approach to their retail agenda and learners will get a fully rounded application of excellence within the retail sector.
OVERVIEW
REQUIREMENTS
- Individuals working in retail and customer service or those wishing to pursue a career in retail
- Individuals wishing to explore and enhance their personal learning skills with a view to employment or promotion
CONTENT
INDICATIVE CONTENT
Some of the topics covered by this course include:
- Personal Selling Skills (Self-Management and communications, Stock Control, Merchandising)
- Customer Relations (Customer Focus, Teamwork, communication techniques, building rapport, instore demos)
- Handling Payments (Policies and Procedures, the Sakes Process, Point of Sales etc)
- Retail Environment (Legislation, Health and Safety)
CERTIFICATION
QQI Level 5 – Retail Selling 5N1619
ASSESSMENT
- Assignments (X2) 40%
- Skills Demonstration 60%
METHOD OF DELIVERY/DURATION
- Three options – Classroom, Blended and In-house.
- Delivered over 120 hours (including independent study and assessment).
- Delivered over 5 days/8 mornings
COST
€250, with reductions for doing 2 or more courses to reach the full major award or integration of modules especially the word processing.
PROGRESSION
Upon successful completion of this programme, the learner will possess the relevant skills and knowledge to gain employment in a retail selling environment. Mapped onto the NQF at level 5, you may use this module as a minor award towards gaining a full major award in many different Level 5 programmes. MIDAS Learning use this module as one of the optional modules for the Major Award in Business Administration (5M2468). This Certificate will enable you to progress to other programmes at level 6 or higher including colleges and higher education providers. Contact our coaching department for help with an individual progression plan.