Is keeping your manager/ boss organised, on time, and on track sometimes a challenge, especially when you are not in charge? This course aims to support participants to learn how to run an efficient office and stay in control, no matter how hectic the day gets. Additionally, participants will learn how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. This course is the ideal administrative assistant training programme for those needing to improve their administrative-assistant skills or those looking for the extra business edge.
OVERVIEW
REQUIREMENTS
- Individuals who have an interest in administration work and may wish to pursue it as a career.
- Persons who have administration responsibilities in organisations.
CONTENT
INDICATIVE CONTENT
- Understand the importance of professional presence on the job in terms of your personal and professional best.
- Self-Management strategies to become more effective and efficient .including setting goals, steps to feeling good; distorted thinking, getting ahead and de-stress options/techniques.
- Improve your communications skills, including listening, questioning, and being more assertive, non-verbal messages and learning when to say NO
- Improve your Writing Skills
- Improve your interpersonal skills and learn how to put others at ease, how to work effectively in a team.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people
- Difficult Personalities and Difficult Situations: Dealing with Challenges
CERTIFICATION
Personalised Certificate of Completion
ASSESSMENT
- Online assessment
METHOD OF DELIVERY/DURATION
- Online and Customised for Organisations
COST
€95.00 Contact the office for integration into accreditation
PROGRESSION
This course has been designed to allow participants to improve their professional administration skills. It focuses on personal and professional development and refines the skills needed for development, effectiveness and efficiency in the workplace Participants have gone on to complete many of the management accredited courses at QQI Level 5 including Business Administration, Front-line office skills and Reception Skills. Contact our coaching department for help with an individual progression plan.