In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. Many are promoted on the job up the ranks but may have little experience dealing with the challenges of managing work through others. They may not have had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This course is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a manager/ supervisor/ boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters is not easy, but it doesn’t have to lead to discouragement.
OVERVIEW
REQUIREMENTS
- Persons who have an interest in supervising others and may wish to pursue it as a career.
- Individuals who are responsible for the supervision of employees within an organisation.
- Individuals who would like to develop their confidence around a new role as a supervisor
CONTENT
INDICATIVE CONTENT
- Understanding the responsibilities of a supervisor – an overview of the scope and nature of the supervisory position as well as the responsibility you have as a supervisor, to yourself, to your team, and to your organization.
- Adjusting to the new role with confidence and an assurance you can handle the position.
- Develop your supervisory skills in listening, asking questions, resolving conflict, and giving feedback to employees/ team members.
- Understanding the role – setting goals, planning for success, team development, delegation, and feedback techniques
- Understanding the reciprocal quality of relationships, employees’ instructions that are clear and understood, and developing good relationships, so you are fair and consistent.
- You will identify key techniques to help you plan and prioritize effectively.
- You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision
CERTIFICATION
CPD Certificate of Completion
ASSESSMENT
- Online assessment
METHOD OF DELIVERY/DURATION
- Online and Customised for Organisations
COST
€95.00 Contact the office for integration into accreditation
PROGRESSION
This course has been developed for participants who want to improve their professional supervisory skills. Participants will engage in a range of self-assessment strategies to explore the areas that they really want to work on. It will define and give instruction on some key areas of supervisory skills from relationship building, communication, focus and goal setting, delegation and how to give feedback. Participants have gone on to complete many of the management accredited courses at QQI Level 6. Contact our coaching department for help with an individual progression plan.
