Retail Selling 5N1619

250.00

The Retail Selling 5N1619 minor award module at level 5 aims to provide a learner with the relevant knowledge, skills and competence to operate effectively and efficiently in a range of retail selling environments displaying professionalism and best practice when dealing with customers.

SKU: 5N1619 Category: Tags: ,

The Retail Selling 5N1619 minor award module at level 5 aims to provide a learner with the relevant knowledge, skills and competence to operate effectively and efficiently in a range of retail selling environments displaying professionalism and best practice when dealing with customers. If merging this course with customer service, organisations can develop a customised approach to their retail agenda and learners will get a fully rounded application of excellence within the retail sector. Topics in this course include:

  • Explain the principles and capabilities of a range of technologies currently utilised in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
  • Interpret key terminology and trends in retail selling
  • Analyse the impact of a range of factors on a retail environment to include customer loyalty, merchandising, retail ethics, training and communications skills
  • Analyse current retail legislation and identify key legal responsibilities in relation to employers, employees, customers and product manufactures
  • Identify health and safety initiatives aimed at improving safety in a retail environment
  • Analyse the key characteristics of a range of payment options available to customers in a retail environment
  • Analyse the key characteristics of a range of retail environments to include self service, online selling and personal service
  • Employ a range of techniques to identify appropriate opportunities to open or close a sale, to deal with complaints or to present alternative products
  • Employ a range of communication skills in a retail environment to include use of active listening, product demonstration, and customer support techniques
  • Employ secure cash handling techniques when dealing with a range of procedures to include refunds, void sales, vouchers, electronic transactions, payment validation, cheques, floats, product exchange and credit notes.
  • Employ standard procedures to utilise a range of devices currently used in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
  • Design a procedure for dealing with an unexpected incidence such as a fire or an injury in a retail environment
  • Contribute to the planning and implementation of effective customer services policies to include returns, cash and carry, delivery and after sales services
  • Take responsibility for the effective handling of customer feedback.

There are no reviews yet.

Be the first to review “Retail Selling 5N1619”

Your email address will not be published.