CSM -Customer Service Management CPD

As with many significant undertakings, undergoing a Customer Relationship Management CRM review (even simply considering its implementation) requires learners to analyse technical and complicated systems. This course sorts through a myriad of information and brings you the basics needed to make a decision about the need for a CRM process, its benefits, and how to coordinate the base requirements for a CRM undertaking based on your organisational needs.  This course will allow participants to improve interactions in both professional and personal situations. It focuses on building confidence and competence in communications in both a personal and professional setting. Participants have gone on to complete many of the administrative accredited courses at QQI Level 5 including Business Administration, Front-line office skills and Reception Skills. Contact our coaching department for help with an individual progression plan.