Performance reviews are an essential component of employee development and organisational growth. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” The German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.
Content includes:
- Recognising the importance of having a performance appraisal process for employees and the organisation
- Understand how to work with employees to set performance standards and goals.
- Managing performance including accepting that appraisal as a two-way process, exploring best practice in collating performance documentation and understanding how to document performance in different situations/ jobs.
- Develop strategies for managing employee performance.
- Identify an effective performance appraisal interview process and understand best practice and different strategies and formats in the process of conducting this interview.
- Performance feed-back and coaching, dismissal and accepting and giving constructive criticism.
- Develop skills in observing and giving feedback, listening, and asking questions, for improved performance.
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