Microsoft Word 2016: Advanced

29.95

The Level 6 Advanced Customer Service (6N0697) course is focused on supporting the learner / organisation deliver a quality customer service plan within their vocational area. Coming from a leadership and management stance, it focuses on understanding customer focus from and internal and external point of view.

SKU: Word Adv CPD Category: Tags: ,

The Level 6 Advanced Customer Service (6N0697) course is focused on supporting the learner / organisation deliver a quality customer service plan within their vocational area. Coming from a leadership and management stance, it focuses on understanding customer focus from and internal and external point of view.

Areas covered include the research and assessment of customer satisfaction and an understanding of the relevant legislation, complaints procedures and development activities relevant for a customer service supervisor across a wide range of settings.

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