Conflict Management 6N2775

495.00

The Conflict Management (6N2775) is a minor Level 6 QQI award that aims to provide learners with the relevant knowledge, skills and competence to engage with the module content and utilise the learning to effectively deal with conflict and external stressors arising in the workplace.

SKU: 6N2775 Category: Tag:

The Conflict Management (6N2775) is a minor Level 6 QQI award that aims to provide learners with the relevant knowledge, skills and competence to engage with the module content and utilise the learning to effectively deal with conflict and external stressors arising in the workplace. It is designed to get participants to critically engage with the theory and practice of conflict management and to develop their personal understanding of their own style of conflict in group and organisational settings. Successful participants will be equipped to effectively handle situations where conflict, anger and hostility are encountered in a workplace environment.  Learners will be able to:

  • Explain the role, function, and forms of expression of conflict in group and organisational life
  • Discuss the theoretical and practice dimensions of conflict management and conflict resolution in particular similarities and differences between them
  • Demonstrate detailed knowledge of methods and strategies for managing conflict problems including solving, negotiation, passive, smoothing approach, adversarial approach, compromising, withdrawal and avoidance
  • Discuss the role, function and styles of mediation and negotiation in managing conflict
  • Utilise a range of methods to intervene in conflict situation in group and organisational life
  • Demonstrate skills of conflict management in organisational life
  • Present an analytical framework for understanding and managing conflict in group or organisational contexts
  • Critically assess the strengths and weaknesses associated with their personal style of conflict management in group or organisational contexts
  • Demonstrate good practice in managing conflict in group or organisational contexts

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